Shipping policy
Last Updated: July 22, 2026
This Shipping Policy applies to orders placed through luvwares.com, operated by Lumin Digital LLC.
Order Processing
After an order is placed, it may require processing before it is shipped.
Once your order has been processed and shipped, you may receive a shipping confirmation email containing available tracking information.
Orders may not be changed or canceled after they have entered the processing or shipping stage. If you need to request an order change or cancellation, please contact us as soon as possible at sugianto.belajar@gmail.com.
We cannot guarantee that an order can be changed or canceled after it has been submitted.
Shipping Availability
Available shipping options depend on the delivery address, product availability, and the shipping services available at the time of checkout.
If we are unable to ship an order to the address provided, we may contact you using the information submitted with your order.
Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may depend on factors such as the delivery destination, order contents, package size, package weight, and available shipping method.
Customers are responsible for reviewing all shipping charges before placing an order.
Estimated Delivery
Any delivery dates or delivery timeframes shown during checkout, in an order confirmation, or in a shipping notification are estimates only.
Actual delivery times may vary due to factors outside our reasonable control, including:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- Transportation disruptions
- High order volumes
- Incomplete or incorrect delivery information
- Other unexpected events
We do not guarantee delivery on a specific date unless expressly stated.
Shipping Confirmation and Tracking
When tracking information is available, it may be included in your shipping confirmation email.
Please allow time for the shipping carrier to update the tracking status after the package has been shipped.
Tracking information is provided by the shipping carrier and may not update immediately.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review the following information before completing your purchase:
- Recipient’s full name
- Street address
- Apartment, unit, or suite number, if applicable
- City
- State, province, or region
- Postal or ZIP code
- Country
- Contact information
luvwares is not responsible for delays, failed deliveries, or packages returned due to incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at sugianto.belajar@gmail.com. We cannot guarantee that the address can be changed after the order has entered processing or has been shipped.
Returned Packages
A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package.
If your package is returned, please contact us at sugianto.belajar@gmail.com.
Any available options for reshipping or refunding the order will depend on the circumstances of the returned package and our applicable Return and Refund Policy.
Additional shipping charges may apply if a package must be shipped again because the customer provided incorrect or incomplete delivery information.
Delayed Packages
Shipping delays may occur after an order has been handed to the shipping carrier.
If your package appears to be delayed, please review the tracking information provided by the carrier.
You may also contact us at sugianto.belajar@gmail.com with your order details. We will review the available shipping information and provide reasonable assistance where possible.
We are not responsible for delays caused by shipping carriers, customs authorities, weather, transportation disruptions, or other circumstances outside our reasonable control.
Lost Packages
If the tracking information indicates that your package may be lost, please contact us at sugianto.belajar@gmail.com.
Please include your order number and any available tracking information.
We will review the available information and, where appropriate, assist with contacting the shipping carrier or determining the next available step.
The outcome of a lost-package inquiry may depend on the shipping carrier’s investigation and the information available for the shipment.
Packages Marked as Delivered
If tracking information shows that your package was delivered but you cannot locate it, please:
- Confirm that the shipping address entered with the order was correct.
- Check around the delivery location.
- Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
- Contact the shipping carrier for additional delivery details.
- Contact us at sugianto.belajar@gmail.com if the package still cannot be located.
A delivery status provided by the shipping carrier may be used when reviewing the shipment.
Damaged Packages
Please inspect your package when it arrives.
If the package or product arrives damaged, contact us as soon as possible at sugianto.belajar@gmail.com.
Please include:
- Your order number
- A description of the damage
- Clear photographs or videos of the package
- Clear photographs or videos of the affected product
- A photograph of the shipping label, where available
We will review the information provided and determine the appropriate next step in accordance with our Return and Refund Policy.
Please keep the damaged product, packaging, and shipping materials until your request has been reviewed.
Missing or Incorrect Items
If your order arrives with a missing item or you receive an incorrect item, please contact us at sugianto.belajar@gmail.com.
Include your order number and clear photographs of the items and packaging you received.
We will review the issue and provide further instructions.
Customs, Duties, and Taxes
Depending on the delivery destination, an order may be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities.
Any applicable charges and responsibilities may depend on the laws and procedures of the destination country or region.
luvwares does not control customs processing or charges imposed by government authorities.
Customers are responsible for reviewing any applicable import requirements before placing an order, unless otherwise required by law.
Multiple Packages
Items from the same order may occasionally be shipped separately.
When an order is divided into multiple packages, each package may have separate tracking information and may arrive at a different time.
Receiving one package does not necessarily mean that the entire order has been delivered.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, store operations, or applicable requirements.
The latest version will be published on luvwares.com with an updated revision date.
Contact Information
For questions about shipping, delivery, tracking, delayed packages, damaged packages, missing items, or incorrect items, please contact us:
Store Name: luvwares
Company Name: Lumin Digital LLC
Website: luvwares.com
Email: sugianto.belajar@gmail.com