Refund policy
Last Updated: July 22, 2026
This Return and Refund Policy applies to purchases made through luvwares.com, operated by Lumin Digital LLC.
30-Day Return Policy
We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it. It must be unworn, unused, undamaged, and returned with its original tags, accessories, and packaging. You must also provide a receipt or other proof of purchase.
To request a return, please contact us at sugianto.belajar@gmail.com.
Please do not return any items before contacting us. Items sent back without prior return authorization may not be accepted.
If your return request is approved, we will provide instructions explaining how and where to send your package.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us immediately at sugianto.belajar@gmail.com if your item is defective, damaged, missing, or different from the item you ordered.
When contacting us, please include your order number, a description of the issue, and clear photographs or videos showing the problem. We will review your request and work to resolve the issue as soon as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made, personalized, or special-order products
- Opened or used personal care, beauty, cosmetic, or hygiene products
- Products that have been worn, used, washed, altered, or damaged after delivery
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Final-sale or clearance items, except where required by applicable law
Please contact us at sugianto.belajar@gmail.com before requesting a return if you have questions about whether your item is eligible.
Exchanges
The fastest way to receive a different item is to return the item you currently have. Once the return has been approved, you may place a separate order for the replacement item.
Product availability is not guaranteed while a return is being processed.
Order Cancellations
Please contact us as soon as possible at sugianto.belajar@gmail.com if you need to cancel or change your order.
We cannot guarantee that an order can be canceled or modified after it has been submitted. Once an order has entered processing or has been shipped, it may need to be handled through our standard return process.
European Union 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you may have the right to cancel or return your order within 14 days after receiving it, without providing a reason, subject to applicable law.
The item must be returned in the same condition in which it was received. It must be unworn, unused, and include its original packaging, tags, accessories, and proof of purchase.
Certain products may be excluded from this right, including personalized goods, perishable goods, and sealed hygiene products that have been opened.
Refunds
We will notify you after we receive and inspect your returned item. We will then let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank, credit card provider, or payment service may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by law.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sugianto.belajar@gmail.com.
Contact Information
For questions about returns, exchanges, damaged items, or refunds, please contact us:
Store Name: luvwares
Company Name: Lumin Digital LLC
Website: luvwares.com
Email: sugianto.belajar@gmail.com