Privacy policy
Last Updated: July 22, 2026
This Privacy Policy describes how luvwares, operated by Lumin Digital LLC, collects, uses, stores, and discloses personal information when you visit, use, or make a purchase through luvwares.com, communicate with us, or otherwise interact with our products and services, collectively referred to as the “Services.”
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how personal information may be handled as described in this Privacy Policy.
If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will apply to those matters.
1. Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be linked to you.
Depending on how you interact with the Services and the information you choose to provide, we may collect or process the following categories of personal information.
Contact Information
This may include:
- Your name
- Email address
- Billing address
- Shipping address
- Telephone number, if you choose to provide one
- Other delivery or contact information you submit
Order and Transaction Information
This may include:
- Products you view or purchase
- Products added to your shopping cart
- Order history
- Payment status
- Shipping and delivery information
- Returns, exchanges, refunds, or cancellations
- Transaction records and order confirmations
Payment Information
Payment information necessary to complete a transaction may be collected and processed by Shopify, payment processors, or other payment service providers.
This information may include:
- Payment method
- Payment confirmation
- Billing information
- Transaction details
- Information required to authorize or complete payment
We may not directly receive or store all payment-card information submitted through third-party payment services.
Account Information
If customer account features are available and you create an account, we may process information such as:
- Account login information
- Account preferences and settings
- Order history
- Saved contact or delivery information
You are responsible for keeping your account credentials secure.
Communications
We may collect information that you provide when you contact us, including:
- Customer service inquiries
- Emails and messages
- Order-related questions
- Complaints or refund requests
- Photographs, videos, or other supporting materials
- Reviews or feedback submitted through the Services
Device and Usage Information
When you access or use the Services, certain information may be collected automatically, including:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Network information
- Unique device or browser identifiers
- Pages viewed
- Actions taken on the website
- Dates and times of visits
- Information about how you navigate and interact with the Services
2. Sources of Personal Information
We may collect personal information from the following sources:
Directly From You
We may collect information directly from you when you:
- Visit or use the Services
- Place an order
- Create or use an account
- Contact customer service
- Request a return, refund, or exchange
- Submit a review or other content
- Otherwise provide information to us
Automatically Through the Services
Information may be collected automatically from your browser or device through cookies and similar technologies when you access or use the Services.
From Shopify and Service Providers
We may receive information from Shopify and service providers that help us operate the store, process payments, fulfill orders, provide customer support, detect fraud, analyze website performance, or deliver products.
From Partners or Other Third Parties
Where applicable, permitted by law, and relevant to the Services, we may receive information from third-party platforms, applications, advertising providers, or other business service providers.
3. How We Use Personal Information
Depending on how you interact with us, we may use personal information for the following purposes.
Providing and Managing the Services
We may use personal information to:
- Process and confirm orders
- Process payments
- Arrange shipping and delivery
- Provide order and shipping updates
- Manage returns, exchanges, and refunds
- Create and maintain customer accounts
- Remember customer preferences
- Provide customer service
- Respond to questions and requests
- Operate and improve luvwares.com
- Provide features made available through the Services
Personalizing and Improving the Services
We may use information about how customers interact with the Services to:
- Improve website functionality
- Understand customer preferences
- Improve products and customer service
- Diagnose technical issues
- Provide a more relevant shopping experience
- Recommend related products where such features are enabled
Marketing and Advertising
Where permitted by applicable law and supported by the settings or features enabled on the Services, we may use personal information to:
- Send promotional communications
- Inform customers about products or offers
- Measure advertising performance
- Display advertisements that may be relevant to customers
- Understand interactions with marketing content
You may withdraw from promotional email communications by using the unsubscribe option provided in those emails.
Even after opting out of promotional communications, you may still receive non-promotional messages concerning orders, accounts, payments, shipping, returns, security, or customer service.
Security and Fraud Prevention
We may use personal information to:
- Verify transactions
- Authenticate accounts
- Detect suspected fraud
- Prevent unauthorized activity
- Protect customers and the Services
- Investigate unlawful, unsafe, or malicious activity
- Maintain the security of the website and payment process
Legal and Compliance Purposes
We may use personal information when reasonably necessary to:
- Comply with applicable laws
- Respond to valid legal requests
- Cooperate with government or regulatory authorities
- Establish, exercise, or defend legal claims
- Resolve disputes
- Enforce our terms and policies
- Investigate suspected violations of our policies
4. Cookies and Similar Technologies
The Services may use cookies, pixels, tags, local storage, and similar technologies provided by Shopify or other service providers.
These technologies may be used to:
- Operate the website
- Keep shopping carts functioning
- Remember preferences
- Maintain account sessions
- Process orders
- Improve security
- Prevent fraud
- Measure website performance
- Understand how visitors use the Services
- Support analytics or advertising features where enabled and permitted
You may be able to control cookies through your browser settings or through any privacy and cookie controls displayed on the Services.
Disabling certain cookies may affect the availability or functionality of parts of the Services.
5. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate the Services, complete transactions, comply with legal obligations, or protect our rights.
Personal information may be disclosed in the following circumstances.
Shopify and Service Providers
We may disclose information to Shopify and service providers that perform services on our behalf, such as:
- Website hosting
- E-commerce services
- Payment processing
- Order fulfillment
- Shipping and delivery
- Cloud storage
- Information technology support
- Data analysis
- Customer service
- Fraud detection and security
These parties may process personal information only as necessary to perform their services and subject to their own contractual and legal obligations.
Payment and Shipping Providers
When you place an order, information may be disclosed to payment processors and shipping or fulfillment providers as necessary to process payment and deliver the order.
Marketing and Analytics Providers
Where these services are enabled and permitted by applicable law, information may be disclosed to marketing, advertising, or analytics providers to help us measure performance, understand customer activity, and provide relevant communications or advertising.
Depending on where you live, some advertising-related disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under applicable privacy laws.
Where applicable, you may exercise available privacy choices through privacy controls displayed on the Services or by contacting us.
With Your Direction or Consent
We may disclose information when you direct us to do so, request a service involving a third party, or otherwise provide consent.
Legal Requirements and Protection of Rights
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to subpoenas, court orders, warrants, or other valid legal requests
- Protect the Services
- Prevent fraud or unlawful activity
- Protect our rights or the rights and safety of customers or others
- Enforce our terms and policies
Business Transactions
Personal information may be disclosed or transferred in connection with a business transaction, such as a reorganization, financing, acquisition, merger, sale of business assets, or similar transaction, subject to applicable law.
6. Relationship With Shopify
The Services are hosted and powered by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services to provide, secure, support, and improve the Shopify platform and related services.
Information submitted through luvwares.com may be transmitted to and processed by Shopify and relevant service providers.
Shopify may process information in accordance with its own privacy notices, contractual obligations, platform settings, and applicable laws.
Certain Shopify features may process information from interactions with luvwares and other stores using Shopify. The availability and operation of these features may depend on the settings enabled for the store.
Requests concerning information processed independently by Shopify may be subject to Shopify’s own privacy procedures and controls.
7. Third-Party Websites and Services
The Services may contain links to websites, applications, social media platforms, payment services, or other online services operated by third parties.
We do not control and are not responsible for the privacy, security, accuracy, availability, or practices of third-party services.
If you follow a link to a third-party service, you should review that third party’s privacy policy and terms before submitting personal information.
Information shared publicly or through third-party platforms may be visible to other users and may be used by those platforms according to their own policies.
The inclusion of a third-party link does not necessarily mean that we endorse that third party or its practices.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no data transmission, storage system, website, or security measure can be guaranteed to be completely secure.
You should avoid sending sensitive or confidential information through unsecured communication channels.
You are responsible for protecting your account credentials and should not share passwords or other account access details with another person.
If you believe your account or personal information may have been compromised, please contact us at sugianto.belajar@gmail.com.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on factors such as whether the information is needed to:
- Maintain an account
- Process or document transactions
- Provide customer service
- Complete returns or refunds
- Maintain business and tax records
- Prevent fraud
- Resolve disputes
- Enforce agreements and policies
- Comply with applicable legal obligations
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.
10. International Processing and Transfers
Shopify and other service providers may process, store, or transfer personal information outside the country or region where you live.
Privacy and data protection laws in those locations may differ from the laws in your place of residence.
Where required by applicable law, recognized safeguards or transfer mechanisms may be used when personal information is transferred internationally.
11. Children’s Privacy
The Services are not intended for children who have not reached the age of majority in their jurisdiction.
We do not knowingly collect personal information directly from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information through the Services, please contact us at sugianto.belajar@gmail.com to request that we review and, where appropriate, delete the information.
12. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have some or all of the following rights.
Right to Access or Know
You may have the right to request information about the personal information we maintain about you and how it is used or disclosed.
Right to Correction
You may have the right to request correction of inaccurate or incomplete personal information.
Right to Deletion
You may have the right to request deletion of personal information, subject to applicable legal exceptions and retention obligations.
Right to Data Portability
You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent, you may have the right to withdraw that consent.
Withdrawal will not affect processing that occurred lawfully before consent was withdrawn.
Right to Object or Restrict Processing
Depending on where you live, you may have the right to object to or request restriction of certain processing activities.
Right to Opt Out of Certain Advertising Uses
Depending on applicable law and the Services enabled, you may have the right to opt out of certain disclosures or processing for targeted advertising.
Right to Manage Communications
You may unsubscribe from promotional emails using the unsubscribe option included in those communications.
You may still receive necessary transactional or service-related communications.
13. Exercising Your Rights
To submit a privacy request, please contact us at:
Please clearly describe your request and provide enough information for us to identify the relevant account or transaction.
We may need to verify your identity before processing a request.
Where permitted by law, an authorized representative may submit a request on your behalf. We may request evidence showing that the representative is authorized to act for you.
We will respond within the timeframe required by applicable law.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Some requests may be denied or limited where permitted by law, including when information must be retained to complete a transaction, comply with legal obligations, prevent fraud, resolve disputes, or protect legal rights.
14. Complaints
If you have a concern or complaint about how we handle personal information, please contact us at sugianto.belajar@gmail.com.
We will review your concern and respond as appropriate.
Depending on where you live, you may also have the right to contact or submit a complaint to an applicable data protection or privacy authority.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, Shopify settings, legal requirements, or operational needs.
When the policy is updated, the revised version will be published on luvwares.com and the “Last Updated” date will be changed.
Where required by applicable law, additional notice of material changes may be provided.
16. Contact Information
For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, please contact us:
Store Name: luvwares
Company Name: Lumin Digital LLC
Website: luvwares.com
Email: sugianto.belajar@gmail.com